Terms and Conditions

GUARANTEE STATEMENT

Live delivery guaranteed. Beneficial insects are guaranteed to arrive alive and healthy. We will be happy to replace, at no additional charge, any affected portion within 48 hours of notification after delivery, or refund for the value of the affected portion of the order. A loss of some specimens in transit is considered normal. Therefore, losses of 15% or less will not be compensated. However, units are usually over-packed to compensate for normal losses incurred in transit There are advantages of using solely biological control, however. First of all, the insect pests do not necessarily disappear quickly. We have begun to expect instant results in our world of microwave ovens and one-hour-photo shops, but often biological control agents require weeks, to bring populations of pests insects under control. And a "good" predator or parasite never completely wipes out its host or prey because it would be extinct. The idea is keep a balance and hold pest numbers below the level of damage that can be tolerated by the consumer or gardener. Biological control agents are often very successful at that level, and most of our customers have great success in reducing or eliminating pest problems.

All products, including live organisms, have been tested by one, all, or a combination of the following: Entomologists, field specialists, private testing facilities and individuals, companies, and colleges or universities involved in agriculture or horticulture. Either the EPA, USDA/APHIS/PPQ/BATS, and/or state agricultural departments have approved all products on this website for distribution on state and federal level. Buglogical Control Systems will not be held liable for any damages, direct or consequential, from the use or misuse of any product or organism made available in any way, extending beyond the purchase price. By the act of accepting any and all goods, the buyer agrees to assume any and all risks.

Note: FedEx Second Day Delivery Monday--Wednesday only. FedEx Next Day Delivery Monday--Thursday only. All orders in stock are shipped the same day if received by 10:00am (Eastern Standard Time). Orders received after 10:00am will be shipped the following business day.

We will NOT be responsible for "live shipments" left unattended at your doorstep. If you will not be home during the day, we encourage orders to be delivered to a work address.

PRIVACY STATEMENT

Authorization is a real time transaction. To ensure your privacy and protection, your personal information is 256-bit encrypted to keep it secure against unauthorized access. It’s the Industry leading encryption hardware and software methods and security protocols to protect your information. We do not keep your credit card number on file. We will not use your contact information to send unsolicited advertising, and we will not sell this information either.

We appreciate your business

Best Regards,
Don & Leah